Pro Bono Net and LiveHelp were featured in a recent customer case study by LivePerson, the application service provider for the LiveHelp software. LiveHelp is a chat-based, real-time support service that helps people find legal resources and referral information on LawHelp.org sites. Pro Bono Net and project partners contract with LivePerson to provide the underlying user engagement platform.

The LivePerson case study focused on PBN's work with legal aid organizations in Montana, Iowa, Louisiana, Georgia, and Arkansas to use online chat to support visitors to their statewide legal aid and pro bono websites.

"We're honored that Pro Bono Net relies on LivePerson for this very worthwhile initiative," said Philippe Lang, LivePerson's Senior Vice President, Small Business. "While the for-profit community leverages our live chat technology to increase sales and customer satisfaction, it's rewarding that the non-profit sector also uses our technology in such an innovative, effective and community-minded manner."

The first two LiveHelp initiatives were launched on MontanaLawHelp.org and IowaLegalAid.org in 2006, with pilot funding from the Legal Services Corporation’s Technology Initiative Grant program. Last month, with replication support from Pro Bono Net, Minnesota became the sixth state to launch LiveHelp on LawHelpMN.org.

A wide variety of dedicated individuals staff the LiveHelp state projects -- AmeriCorps VISTA volunteers, law students, paralegals, interns, attorneys and staff members -- to help low-income clients navigate through online legal information and resources. LiveHelp has provided assistance to more than 2,500 users to date.

The LivePerson case study is available here.